Sathyamedha’s process:

Sathyamedha's "Billing Operations" service specializes in taking all the difficulties off our customers and producing "Billing Operations" deliverables creatively for the customer businesses. At Sathyamedha, we understand the difficulties faced by our customers in "Billing Operations" service. "Billing Operations" have become complex due to agile development practices, variety in custom application being developed, cloud-based development and virtualization. Our approach to "Billing Operations" involves reducing wasted efforts while accelerating business results because of our engineered "Billing Operations" service. Sathyamedha's "Billing Operations" service team will test and measure the performance and results to ensure our customers’ success is guaranteed within a shortest possible time.

Methodology/Approach

At Sathyamedha, we follow a four-step process in executing "Billing Operations".

Sathyamedha’s process:
Explore:

At the beginning of every engagement, we will arrange exploration, ideation sessions to discuss our customer business objectives, segmentation, business processes, business operations and related attributes such as scalability, performance requirements, data security, agility and standardization in detail. The customers’ requirements, goals, known issues and various adjustable parameters are explored during this phase.

Approach:

Sathyamedha's "Billing Operations" team will analyse the customer's business model, business objectives, segmentation, business processes and business operations. The team will set the principles and approach to be followed for each major business process for which the operations need to handled. The team reviews the plan with the customer and agrees with confidence that the plan is perfect.

Create:

Sathyamedha's "Billing Operations" team which is made up of “billing operations specialists” will be allocated to our customers "Billing Operations" and each deliverable will be engineered keeping in view our customers’ requirements.

Track:

On need basis, Sathyamedha can set up tracking for each piece of work that gets initiated.

At Sathyamedha, we cater to business operations of our customers from multiple domains. Sathyamedha's service delivery framework addresses six areas mentioned below:

Our “Billing Operations” team will support applications of below technical implementations

• Process
• Quality management
• Capacity and scheduling
• Inventory
• Service supply chain
• Information technology

Different Industries to which "Billing operations" are supported:

Our "Billing Operations" team will support billing operations for below industries

• Banking and financial services
• Communications media and technology
• Insurance
• Manufacturing
• Retail
• Hitech
• Consumer goods and distribution
• Energy, resources and utilities
• Life sciences and healthcare
• Public services
• Travel, transportation and hospitality

Sathyamedha’s overall approach to "Billing Operations" includes:

• Strategy and Process for "Billing Operations"
• Identification of areas of inefficiencies
• Tracking and monitoring performance of "Billing Operations"
• Definition of SLAs
• Implementing discovery and configuration for "Billing Operations"
  • Patches, updates and version enhancements
• Creating knowledge pool and system documentation
• Co-ordinating response to performance issues
• Making operations documentation available online
• Reporting "Billing Operations" operations and performance to business owners
• Elimination of areas of inefficiencies

Salient Features of this service:

• ITIL compliant
• Strict adherence to SLAs
• Proactive operations implementation
• Increased level of automation
• "Billing Operations" experience for various industry segments, small, medium and large businesses
• Dedicated consultancy and advisory services in support of our customers "Billing Operations" service success
• Deliverables are creatively engineered to meet business objectives
• Collaboration-integration with customers’ processes and team
• Continuous tracking and improvements
• Unique "Billing Operations" separately designed for each customer on demand
• Experienced resources with "Billing Operations" experience
• Quick turnaround and professional delivery:
  • Supported by Sathyamedha’s dedicated development and application support team, our "Billing Operations" resources will deliver quality output with very quick turnaround to support any business urgency
• Collaboration:
  • Sathyamedha's team will work closely with customer representatives to ensure high levels of customer satisfaction
• Consistency:
  • Based on the experience and collaboration with the customers, we ensure that the "Billing Operations" efforts are in line with business objectives of our customers
• End-to-End offering
• Testing:
  • All "Billing Operations" efforts are delivered after careful manual screening by our expert team to ensure high levels of output quality

Our team works along with customers to get the "Billing Operations" service output right.

Proven Results of Sathyamedha "Billing Operations" Services:

• Quick delivery:
  • Ensures agility
  • Ensures proactive approach, cost control and standardization
  • Efficient project management
  • Regular and transparent reporting
  • Single point of contact working with customer
  • Access to "Billing Operations" lead
• Increase in revenue:
  • Improvement in resolution rates - Quick response to incidents
  • Standardization across technologies and processes
  • Reduced operational expenses
  • Simplified governance
  • Reduced downtime
  • Uninterrupted business operations / transactions
  • Uninterrupted business process flow
  • Design and build "Billing Operations" efforts customized for your business
  • Quality deliverable instills confidence
• Customer experience:
  • Uninterrupted business operations / transactions
  • Uninterrupted business process flow
  • Ensures scalability
  • Very flexible platform delivery
  • 24/7 support
  • On-boarding process support