Sathyamedha’s process:

Sathyamedha's “Platform-OS Operations” service specializes in taking all the difficulties off our customers and producing “Platform-OS Operations” deliverables creatively for our customers’ online businesses. At Sathyamedha, we understand the difficulties faced by our customers in “Platform-OS Operations” service. “Platform-OS Operations” have become complex due to agile development practices, variety in custom application being developed, cloud-based development and virtualization. Our approach to “Platform-OS Operations” involves reducing wasted efforts while accelerating business results because of our engineered “Platform-OS Operations” service. Sathyamedha's “Platform-OS Operations” service team will test and measure the performance and results to ensure our customers’ success is guaranteed within a shortest possible time.

Methodology/Approach

At Sathyamedha, we follow a four-step process in executing “Platform-OS Operations”.

Sathyamedha’s process:
Explore:

At the beginning of every engagement, we will arrange exploration, ideation sessions to discuss our customer platform, operating system, applications estate, operations requirements such as scalability, performance requirements, data security, agility and standardization in detail. Our customers’ requirements, goals, known issues, various adjustable parameters are explored during this phase.

Approach:

Sathyamedha's “Platform-OS Operations” team will analyse the customer's platform, operating system operations requirements, the team will set the principles, approach to be followed for each application for which operations need to be handled. The team reviews the plan with the customer and agrees with confidence that the plan is perfect.

Create:

Sathyamedha's “Platform-OS Operations” team which is made up of “Support specialists” will be allocated to our customers “Platform-OS Operations” and each deliverable will be engineered keeping in view our customers’ requirements.

Track:

On need basis, Sathyamedha can set up tracking for each piece of work that gets initiated.

Different Types of Platforms-OS supported:

Our “Platform-OS Operations” team will support applications of below technical implementations

• Microsoft Windows Server
• Red Hat Enterprise Linux
• SuSE Linux Enterprise Server
• Microsoft Windows 7*
• Microsoft Windows Small Business Server
• VMWare* ESXi

Sathyamedha’s overall approach to “Platform-OS Operations” includes:

• Strategy and process for “Platform-OS Operations”
• Identification of areas of inefficiencies
• Tracking and monitoring performance of “Platform or Operating System”
• Definition of SLAs
• Implementing discovery and configuration for “Platform or Operating System”
  • Patches, updates and version enhancements
• Creating knowledge pool and system documentation
• Co-ordinating response to performance issues
• Making system documentation available online
• Reporting “Platform or Operating System” operations and performance to business owners
• Elimination of areas of inefficiencies

Sathyamedha’s “Platform-OS Operations” activities include:

• Timer (clock) operations
• Synchronization operations
• Process management operations
• Main-Memory operations
• Memory protection operations
• File management operations
• I/O control operations
• Interrupts and exception operations
• Secondary storage management operations
• Protected modes of execution (kernel vs. user)
• Network management operations
• Protection (User Authentication) operations
• Privileged instructions operations
• System calls (and software interrupts)
• Virtualization architectures operations

Salient Features of this service:

• ITIL compliant
• Strict adherence to SLAs
• Proactive operations implementation
• Increased level of automation
• “Platform-OS Operations” experience for various industry segments, small, medium and large businesses
• Dedicated consultancy and advisory services in support of our customers “Platform-OS Operations” service success
• Deliverables are creatively engineered to meet business objectives
• Collaboration-integration with customers’ processes and team
• Continuous tracking and improvements
• Unique “Platform-OS Operations” separately designed for each customer on demand
• Experienced resources with “Platform-OS Operations” experience
• Quick turnaround and professional delivery:
  • Supported by Sathyamedha’s dedicated development, application support team, our “Platform-OS Operations” resources will deliver quality output with very quick turnaround to support any business urgency
• Collaboration:
  • Sathyamedha's team will work closely with customer representatives to ensure high levels of customer satisfaction
• Consistency:
  • Based on the experience and collaboration with the customers, we ensure that the “Platform-OS Operations” efforts are in line with business objectives of our customers
• End-to-End offering
• Testing:
  • All “Platform-OS Operations” efforts are delivered after careful manual screening by our expert team to ensure high levels of output quality

Our team works along with customers to get the “Platform-OS Operations” service output right.

Proven Results of Sathyamedha “Platform-OS Operations” Services:

• Quick delivery:
  • Ensures agility
  • Ensures proactive approach, cost control and standardization
  • Efficient project management
  • Regular and transparent reporting
  • Single point of contact working with customer
  • Access to “Platform-OS Operations” lead
• Increase in revenue:
  • Improvement in resolution rates - Quick response to incidents
  • Standardization across technologies and processes
  • Reduced operational expenses
  • Simplified governance
  • Reduced downtime
  • Uninterrupted business operations / transactions
  • Uninterrupted business process flow
  • Design and Build “Platform-OS Operations” efforts customized for your business
  • Quality deliverable instills confidence
• Customer experience:
  • Uninterrupted business operations / transactions
  • Uninterrupted business process flow
  • Ensures scalability
  • Very flexible platform delivery
  • 24/7 support
  • On-boarding process support