Sathyamedha’s process:

Sathyamedha's “Application Operations” service specializes in taking all the difficulties off the customers and producing “Application Operations” deliverables creatively for the customers’ online businesses. At Sathyamedha, we understand the difficulties faced by our customers in “Application Operations” service. Application operations have become complex due to agile development practices, variety in custom application being developed, cloud-based development and Virtualization. Sathyamedha's approach to “Application Operations” involves reducing wasted advertisements while accelerating business results because of the engineered “Application Operations” service. Sathyamedha's “Application Operations” service team will test and measure the performance and results to ensure the customers’ success is guaranteed within a shortest possible time.

Methodology/Approach

At Sathyamedha, we follow a four-step process in executing “Application Operations”.

Sathyamedha’s process:
Explore:

At the beginning of every engagement, Sathyamedha will arrange exploration, ideation sessions to discuss the customer product, application or operations requirements such as scalability, performance requirements, data security, agility and standardization in detail. Sathyamedha’s customers’ requirements, goals, known issues and various adjustable parameters are explored during this phase.

Approach:

Sathyamedha's “Application Operations” team will analyse the customer's applications operations requirements, product, change request, the team will set the principles and approach to be followed for each application for which operations need to be handled. The team reviews the plan with the customer and agrees with confidence that the plan is perfect.

Create:

Sathyamedha's “Application Operations” team which is made up of support specialists will be allocated to the customers’ application operations and each deliverable will be engineered keeping in view the customers’ requirements.

Track:

On need basis, Sathyamedha can set up tracking for each piece of work that gets initiated.

Different types of technologies supported:

Sathyamedha’s application operations team will support applications of below technical implementations.

• Microsoft technologies
• J2EE and Java
• Oracle
• PHP Family of Technologies
• E-Commerce Applications
• Virtualization
• Cloud Management

Different Types of Applications supported:

Our "Application Operations" team will support applications of below categories.

• Purchased applications
• Third party applications
• Custom built applications

Sathyamedha’s overall approach to "Application Operations" includes:

• Strategy and Process for "Application Operations"
• Identification of areas of inefficiencies
• Tracking and monitoring performance of applications estate
• Tracking and monitoring data access pertaining to each application
• Definition of SLAs
• Implementing discovery and configuration for application estate
  • Patches, updates and version enhancements
• Creating knowledge pool and system documentation
• Co-ordinating response to performance issues
• Making system documentation available online
• Reporting applications operations and performance to business owners
• Elimination of areas of inefficiencies

Salient Features of this service:

• ITIL compliant
• Strict adherence to SLAs
• Proactive operations implementation
• Increased level of automation
• “Application Operations” experience for various industry segments, small, medium and large businesses
• Dedicated consultancy and advisory services in support of the customers “Application Operations” service success
• Deliverables are creatively engineered to meet business objectives
• Collaboration-integration with customers’ processes and team
• Continuous tracking and improvements
• Unique “Application Operations” separately designed for each customer on demand
• Experienced resources with “Application Operations” experience
• Quick turnaround and professional delivery:
  • Supported by Sathyamedha’s dedicated multimedia engineering team, the “Application Operations” resources will deliver quality output with very quick turnaround to support any business urgency
• Collaboration:
  • Sathyamedha's team will work closely with customer representatives to ensure high levels of customer satisfaction
• Consistency:
  • Based on the experience and collaboration with the customers, Sathyamedha ensures that the “Application Operations” efforts are in line with business objectives of the customers
• End-to-End offering
• Dedicated multimedia team
• Testing:
  • All “Application Operations” efforts are delivered after careful manual screening by our expert team to ensure high levels of output quality

Sathyamedha’s team works along with customers to get the “Application Operations” service output right.

Proven Results of Sathyamedha “Application Operations” Services:

• Quick delivery:
  • Ensures agility
  • Ensures proactive approach, cost control and standardization
  • Efficient project management
  • Regular and transparent reporting
  • Single point of contact working with customer
  • Access to “Application Operations” lead
• Increase in revenue:
  • Improvement in resolution rates - Quick response to incidents
  • Standardization across technologies and processes
  • Reduced operational expenses
  • Simplified governance
  • Reduced downtime
  • Uninterrupted business operations / transactions
  • Uninterrupted business process flow
  • Build “Application Operations” efforts customised for your business
  • Quality deliverable instills confidence
  • Support for varied sizes of businesses from part-time sellers up to enterprise clients
• Customer experience:
  • Uninterrupted business operations / transactions
  • Uninterrupted business process flow
  • Ensures scalability
  • Very flexible platform delivery
  • 24/7 support
  • On-boarding process support